SHIPPING & RETURNS
SHIPPING POLICY
At Nuvora, we work to make every order a smooth and reliable experience. Orders are carefully prepared and packaged before being shipped to the address provided at checkout.
Shipping options, delivery times, and costs may vary depending on your location and the products in your order. Available shipping methods and estimated delivery times will be shown during checkout.
Once your order has been shipped, you will receive the available tracking information so you can follow its journey.
Please make sure your shipping information is correct before completing your purchase. Nuvora is not responsible for delays caused by incorrect or incomplete address information.
We’re committed to getting your order to you safely and efficiently.
RETURN & EXCHANGE POLICY
At Nuvora, we want you to feel confident with every purchase. If you receive an item that is damaged, defective, incorrect, or different from what you ordered, please contact us as soon as possible so we can help resolve the issue.
To request a return or exchange, please contact our customer support with your order information and, when applicable, clear photos of the product and its condition. Items may need to meet certain conditions to qualify for a return or exchange.
Returns and exchanges are subject to our review and approval. Once your request is approved, we will provide the next steps and any applicable return instructions.
Please note that certain products may not be eligible for return or exchange due to their nature.
Your satisfaction matters to us. We’re here to help make your shopping experience simple and reliable.